Refund policy


Return & Refund Policy

Last Updated: [31/07/2026]

Thank you for shopping with [Your Store Name]. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within [7] days of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, manuals, and accessories.
  • Proof of purchase or order confirmation is provided.

Returns will not be accepted for:

  • Products that have been used, washed, or damaged by the customer.
  • Items returned without original packaging or missing parts.
  • Personalized or custom-made products.
  • Gift cards, digital products, or other non-returnable items (if applicable).
  • Products marked as final sale or non-returnable.

2. Return Process

To request a return:

  1. Contact our customer support at [supportgrabox@gmail.com] within the eligible return period.
  2. Include your order number, reason for the return, and photos if the item is damaged or incorrect.
  3. If your return is approved, we will provide return instructions.
  4. Securely pack the item and send it to the return address provided by our support team.

Please do not send items back without receiving return approval.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within [5–10] business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges are [non-refundable/refundable only if required by law or due to our error].

4. Exchanges

We offer exchanges for items that are:

  • Damaged during delivery.
  • Defective upon arrival.
  • Incorrectly shipped by us.

If you wish to exchange an eligible product, please contact us within [7] days of delivery with your order number and supporting photos.

Exchanges are subject to product availability. If a replacement is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within [48 hours/7 days] of receiving the package.
  • Provide your order number along with clear photos or videos showing the issue.
  • After verification, we will arrange a replacement, exchange, or refund at no additional cost.

6. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
  • If the return is due to a change of mind or any customer-related reason, the customer is responsible for return shipping costs unless otherwise stated.

7. Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order qualifies under this policy.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [supportgrabox@gmail.com]
Phone: [+91-7027061060]
Business Hours: [10:00AM-6:00PM]
Website: [www.grabox.in]

We value your trust and will do our best to resolve any issues fairly and promptly.